Refund policy

Refund & Return Policy

Due to the nature of our products and for health and safety reasons, Alchemy Herbarium does not accept returns or offer refunds on any purchases.

All of our items are carefully crafted and packaged to ensure quality and freshness. As many of our products are consumable, personal-use, or perishable, we cannot resell returned items, even if unopened.

We encourage you to reach out prior to purchase if you have any questions about our products. Your satisfaction is important to us, and we’re happy to help you choose the best items for your needs.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at customerservice@alchemyherbarium.com with your order number and a photo of the issue. We’ll do our best to make it right.

Thank you for understanding and supporting our commitment to quality and safety.